> ## Documentation Index
> Fetch the complete documentation index at: https://docs.smartcomply.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Support

> Reach the Adhere team for technical issues, billing questions, or general enquiries.

If you run into an issue or have a question, the Adhere support team is here to help. Select the category that best matches your request below and send us the details — we aim to respond within one business day.

## Technical Issues

For API errors, unexpected responses, or integration problems, email us at:

**[adhere@smartcomply.com](mailto:adhere@smartcomply.com?subject=Technical%20Issue%20-%20%5BEndpoint%20or%20Feature%5D\&body=Hi%20Adhere%20Support%2C%0A%0ADescription%20of%20the%20issue%3A%0A%0AEndpoint%20affected%3A%0A%0ARequest%20payload%20\(remove%20sensitive%20data\)%3A%0A%0AResponse%20received%3A%0A%0AEnvironment%20\(production%20%2F%20sandbox\)%3A%0A%0AThank%20you)**

Clicking the link opens a pre-filled email. Include as much detail as possible:

| Field                 | What to include                                                  |
| --------------------- | ---------------------------------------------------------------- |
| **Endpoint**          | The full path, e.g. `POST /api/onboarding/nigeria_kyc/bvn/`      |
| **Request payload**   | The body you sent (remove any real BVN, NIN, or account numbers) |
| **Response received** | The full response including status code and message              |
| **Environment**       | Whether you're on production or sandbox                          |

## Account & Billing

For account access, API key issues, or billing enquiries:

**[adhere@smartcomply.com](mailto:adhere@smartcomply.com?subject=Account%20%2F%20Billing%20Enquiry\&body=Hi%20Adhere%20Support%2C%0A%0AAccount%20email%3A%0A%0ADetails%20of%20my%20enquiry%3A%0A%0AThank%20you)**

## Feature Requests

Have an idea or a country you'd like us to support? We'd love to hear it.

**[adhere@smartcomply.com](mailto:adhere@smartcomply.com?subject=Feature%20Request%3A%20%5BYour%20idea%5D\&body=Hi%20Adhere%20team%2C%0A%0AFeature%20or%20country%20requested%3A%0A%0AUse%20case%3A%0A%0AThank%20you)**

## Before You Write

Check these resources first — your answer may already be there:

<CardGroup cols={3}>
  <Card title="Error Codes" icon="triangle-exclamation" href="/error_codes">
    Full list of API error codes and what they mean.
  </Card>

  <Card title="Authentication" icon="key" href="/authentication">
    How to set up and use your API key.
  </Card>

  <Card title="Postman Collection" icon="rectangle-terminal" href="/libraries/postman">
    Test endpoints directly without writing code.
  </Card>
</CardGroup>