If you run into an issue or have a question, the Adhere support team is here to help. Select the category that best matches your request below and send us the details — we aim to respond within one business day.Documentation Index
Fetch the complete documentation index at: https://docs.smartcomply.com/llms.txt
Use this file to discover all available pages before exploring further.
Technical Issues
For API errors, unexpected responses, or integration problems, email us at: adhere@smartcomply.com Clicking the link opens a pre-filled email. Include as much detail as possible:| Field | What to include |
|---|---|
| Endpoint | The full path, e.g. POST /api/onboarding/nigeria_kyc/bvn/ |
| Request payload | The body you sent (remove any real BVN, NIN, or account numbers) |
| Response received | The full response including status code and message |
| Environment | Whether you’re on production or sandbox |
Account & Billing
For account access, API key issues, or billing enquiries: adhere@smartcomply.comFeature Requests
Have an idea or a country you’d like us to support? We’d love to hear it. adhere@smartcomply.comBefore You Write
Check these resources first — your answer may already be there:Error Codes
Full list of API error codes and what they mean.
Authentication
How to set up and use your API key.
Postman Collection
Test endpoints directly without writing code.